PURCHASING & SHIPPING

I want you to be happy with your new art. If you have any questions please contact me in advance at caroline@carolinetomlinart.com

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.

Ordering

How is my payment handled?

Payments are taken through PayPal or Stripe in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

Paying by bank transfer

There is a checkout option to pay by bank transfer which many UK customers prefer. This saves me credit card fees 🙂 If you select this option you will be emailed with details of how to pay. Please pay immediately as the artwork is marked as sold immediately and unavailable to others.

Shipping

I have placed my order, how soon will I receive my painting?

Original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from the time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

I have placed my order, how soon will I receive my print?

All prints are made to order and orders are sent once a week to the printer, then to be signed and sent to you. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from the time of shipping. Please allow 10 working days in total.

Can I collect my artwork from your studio?

Yes, if you live in the Chippenham area this option should come up as a choice when you checkout. If you are further afield but would like to collect in person you can enter code COLLECT at the checkout. Once you have placed your order I will email you and we can work out a time to meet. My home is in Chippenham, Wiltshire.

Is Shipping included at checkout?

Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.

Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.

What about large or high value artworks?

I appreciate this is a high value purchase – and a piece of work I have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the Shipping details with each product listing. Shipping costs for large artworks need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is dispatched. If you buy online first in order to secure the painting the shipping cost will be billed separately after agreement.

Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

What about the dreaded Brexit?

I’m not going to lie – it’s a mess. Currently (March 2022) it’s not clear what extra charges will be made for EU customers. As I don’t want you to have unexpected charges made for VAT, customs charges or extra handling charges currently being levied I have temporarily removed EU countries from the checkout.

BUT – if there is something you have seen and love and are OK with the possible fees charged at customs do please email me. We just don’t want surprises!

 

Returns

What if my painting arrives and I don’t like it?

I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.

If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

Do you give a refund on prints if I change my mind?

All prints are custom made to the size you request. I don’t hold stock – each print is made for you. Please check the size is as you wish before you place the order.

What if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.

What about Overseas Returns?

At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.

I think that covers it all – if you have any further questions please send me an email before placing your order.

LAST UPDATED: 21st March 2022

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© Copyright Caroline Tomlin art 2022